International online return/exchange policy
If you are not completely satisfied with your online purchase, you can send it back to us for a refund or exchange within 30 days of purchase. Please contact us at firstname.lastname@example.org and we will get back to you within 18 hours with details on how to process your return or exchange.
Please allow 1 business days for us to process your return or exchange.
Sale items, special orders, and custom jewelry are final sale and cannot be returned or exchanged. All returned merchandise must be in its original condition.
Customer is responsible for all shipping costs unless the item is damaged or we made a mistake.
A 9.90 EURO re-stock fee will apply to all returned items.
We are not responsible for lost packages and we cannot issue a refund if your package is lost or damaged. Please insure the package for the full amount of the merchandise you are sending back to us. We are not responsible for missing packages.
Cancel an order
If you need to cancel an order you must e-mail us within 4 hours of when you place your order.
Right of withdrawal
You have the right to withdraw from this contract without giving any reason within 14 days after delivery. The withdrawal period will expire 14 days after the date on which 1/ you or a third party other than the carrier and indicated by you acquires physical possession of the goods or 2/ it was delivered to a carrier pick-up point selected by you at the time of ordering.
In case of a contract relating to multiple goods ordered in one order and delivered separately (i.e. separate deliveries), the withdrawal period shall expire 14 days after the date on which 1/ you or a third party other than the carrier and indicated by you acquires physical possession of the last good or 2/ the last good was delivered to a carrier pick-up point selected by you at the time of ordering.
In case of a contract relating to delivery of a good consisting of multiple lots or pieces, the withdrawal period shall expire 14 days after the date on which 1/ you or a third party other than the carrier and indicated by you acquires physical possession of the last lot or piece or 2/ the last lot or piece was delivered to a carrier pick-up point selected by you at the time of ordering.
To exercise the right of withdrawal, you must inform us, about your decision to withdraw from the contract by an unequivocal statement (e.g. letter sent by post, fax or email). The withdrawal deadline is met if you send your notice of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payments as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
We will bear the costs of returning the goods.
If you wish to return several products from the same order within the 14-day period you will have to cover the costs of this yourself. You must send back the goods without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
We recommend that you save the post office receipt as proof of your delivery of the package to the post office/carrier. You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods
Non-conforming goods and incorrect goods
If your goods are non-conforming or we have delivered incorrect goods, please contact our Customer Service. If you notice the non-conformity or incorrect goods at the time of delivery, you should refuse to receive the goods. In case of non-conforming goods or incorrect goods, you can return the goods and receive a refund of the purchase price and all delivery costs when our Customer Service has processed the returned goods.
When contacting Customer Service you will be asked to provide the order number, possibly the goods/item number, and to describe what is wrong with the goods etc. You are not responsible for costs associated with the return of non-conforming goods or incorrect goods. We will refund the purchase price and of course the delivery costs once we have received the goods.